Unified Communications Expo (UCX) London 2026

Memo

UCX is where the future of communication, collaboration and customer experience takes shape. As the UK's leading event for unified communications, AV and customer experience technology, UCX brings together the people, ideas and innovations helping organisations create more connected workplaces and deliver exceptional customer experiences. This year's theme, From Practice to Proof: Building Trust, Confronting Risk, Innovating with Intention, reflects the challenges organisations face as communications technology rapidly evolves. AI is transforming contact centres, AV continues to converge with IT, and the boundaries between employee experience and customer experience are becoming increasingly blurred. UCX goes beyond the hype to explore how organisations can successfully deploy, govern and realise measurable value from the technologies shaping the modern workplace. Whether you're modernising collaboration platforms, designing smarter workplaces, enhancing customer engagement or planning your next technology investment, UCX delivers the practical knowledge, expert insight and industry connections to help you move forward with confidence. Why attend? Discover technology that delivers real business valueExplore the latest solutions across unified communications, collaboration platforms, audiovisual technology, contact centres, customer experience, AI, workplace technology and digital communications. Compare leading suppliers, experience live demonstrations and find the right technologies for your organisation. Learn from practitioners solving today's challengesHear directly from organisations that have successfully implemented communications and collaboration technologies at scale. Gain practical advice, real-world case studies and honest lessons learned from leaders transforming how people work and customers engage. Stay ahead of the trends shaping the workplaceFrom AI-powered customer service and intelligent collaboration tools to hybrid workplace design, meeting room innovation and the convergence of AV and IT, the conference programme focuses on the technologies and strategies defining the future of work. Build valuable connections across the industryMeet communications leaders, AV professionals, IT decision-makers, workplace strategists, customer experience specialists and technology providers from across the sector. Exchange ideas, share experiences and develop relationships that continue long after the event. What's new in 2026? This year's event introduces the Innovation Stage, showcasing live technical demonstrations, product deep-dives and real-world use cases from leading technology providers. You'll also discover the Innovation LaunchPad, where emerging start-ups pitch the next generation of communications, collaboration and customer experience technologies. Alongside an expanded conference programme, attendees can take part in interactive workshops, expert roundtables, networking opportunities and live meeting room demonstrations designed to bring the latest innovations to life. Co-located with DTX Your free ticket also gives you access to Digital Transformation Expo (DTX), the UK's leading business transformation event. Together, UCX and DTX create one of the UK's largest gatherings for technology professionals, giving you access to thousands of peers, hundreds of technology providers and a broader ecosystem covering AI, cybersecurity, cloud, data, infrastructure and digital transformation. Whether you're improving collaboration, reimagining customer experience, creating smarter workplaces or exploring the next generation of communications technology, UCX is where you'll discover practical solutions, fresh ideas and the connections that help turn strategy into action. Price:Free: GBP 0.00 Category: Conferences | Engineering and Technology | Customer Experience Management Date and Time: 14th October 2026 at 9:30 am to 15th October 2026 at 4:30 pm Venue details: Excel London, Royal Victoria Dock, 1 Western Gateway, London, England, E16 1XL, United Kingdom