The Journey to Zero - Eliminate user-generated tech issues and improve the user experience

Memo

What is the "Journey to Zero"? The Journey to Zero is the confluence of people, process, and technology, all merging to virtually eliminate user-generated tech issues, improve the user experience – and the journey an organization takes to get there. Every organization requires a practical roadmap to achieve the digital transformation of user IT support. Central to that roadmap is the ability to optimize user productivity through the execution of a transformed operating model that drives proactive management, user self-service, and high-quality support. On September 29th Pomeroy will share its groundbreaking results achieved over the past year which have implications for every enterprise organization: - 25% improvement in security posture- 50% reduction in user-generated tickets- 100% increase in proactive, non-user generated, service desk-resolved tickets- 20% improvement to the user experience- 99% compliance in workstation lifecycle management These results are unique because every organization's operating environment is different, but improvements of this magnitude are achievable following the digital asset lifecycle model. During the event, Pomeroy's workplace experts will share the elements of this new operating model and a basic roadmap to follow. Join us for this illuminating session featuring practical, real-world examples of what is possible in your user environment.   Time: 01:00 pm to 01:30 pm