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The Customer Service Summit East 2019, New York, USA

The Customer Service Summit East 2019, New York, USA

Date of beginning

Wednesday, 23 October 2019


2 days




United States


Jasmine Kees


This email address is being protected from spambots. You need JavaScript enabled to view it.


The Customer Service Summit East (Oct 23-24, NYC) brings together an unrivalled list of senior leaders from the world's most powerful and innovative brands. Purpose-built to guide you seamlessly into the future of customer service, CSS is the ultimate opportunity to ensure your team is ready to meet changing customer demands. Be part of a community of 300+ support leaders exploring the cutting-edge of how brands can stay one step ahead of the customer. Join this movement to reimagine the role of customer service and take your place center stage as the face of, and driver for, the entire business. Incite Group Customer Service series events feature speakers from Mastercard, Airbnb, Delta, Hilton, T-Mobile, Samsung, Wells Fargo, Citi, Home Depot, Intuit, Symantec, Comcast, Facebook and gain actionable insight into 2019's biggest challenges and opportunities: Scale Flawlessly: Ensure quality and consistency as your support teams grow and adapt to ever-growing customer expectations as you futureproof your support structure for 2019 and beyond Synchronize Channels: Provide intuitive 24/7 self-service, match tone-of-voice and fully embed social, web, chat and portal into your contact center operations Implement Automation: Build a business case for your 2019 innovation strategy, connect the data dots and effortlessly implement, machine learning, AI, chatbots, speech analytics and so much more Bring customer experience to the center of the business: Gain senior management buy-in, prove ROI, and move from reactive support to proactive success Upskill Agents and Leaders: Empower agents with the latest technology and innovations, diversify skillsets, supercharge onboarding, and unlock the potential of your agents Visit or contact Jasmine Kees: This email address is being protected from spambots. You need JavaScript enabled to view it. for more information. URL:Tickets: Price:Brand Launch Price : USD 1745.0 Speakers: Donald Hicks, Vice president of Customer Experience, Twitter, Maithili Shenoy, Director Global Marketplace Operations, Nike, Michelle Huenink, Director, Customer Service and Support, Microsoft Date and Time: On Wednesday October 23, 2019 at 1:00 pm (ends Thursday October 24, 2019 at 9:00 pm) Venue Details: New York Marriott at the Brooklyn Bridge, 333 Adams Street, Brooklyn, 11201, United States