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The Customer Service Summit

The Customer Service Summit

Date of beginning

Monday, 08 June 2020


2 days


San Diego


United States


Aaron Jackson


This email address is being protected from spambots. You need JavaScript enabled to view it.


The Customer Service Summit (June 8-9th, San Diego) brings together an unrivalled list of senior customer service leaders from the world's most powerful and innovative brands. Purpose-built to guide you seamlessly into the future of customer service and ensure your team is ready to meet changing customer demands. Join a community of professionals exploring the cutting-edge of service and experience. You can expect high-level networking, impactful presentations, real-world case studies and interactive workshops. Previous speakers include leaders from Mastercard, Airbnb, Delta, Hilton, T-Mobile, Samsung, Wells Fargo, Citi, Home Depot, Intuit, Symantec, Comcast, Facebook and many more of the world's biggest and most recognisable brands. Gain actionable insight into 2020's biggest challenges and opportunities: Scale Flawlessly: Ensure quality and consistency as your support teams grow and adapt to ever-growing customer expectations as you futureproof your support structure for 2019 and beyond Synchronize Channels: Provide intuitive 24/7 self-service, match tone-of-voice and fully embed social, web, chat and portal into your contact center operations Implement Automation: Build a business case for your 2019 innovation strategy, connect the data dots and effortlessly implement, machine learning, AI, chatbots, speech analytics and so much more Bring customer experience to the center of the business: Gain senior management buy-in, prove ROI, and move from reactive support to proactive success Upskill Agents and Leaders: Empower agents with the latest technology and innovations, diversify skillsets, supercharge onboarding, and unlock the potential of your agents Visit or contact Aaron Jackson: This email address is being protected from spambots. You need JavaScript enabled to view it. for more information. Reimagine the role of customer service as a key differentiator and driver for your business. URL:Tickets: Price:Brand End User: USD 2399.0 Speakers: Aldine Shamir GVP, Customer Engagement And CRM, Wyndham Hotels And Resorts, Inc., Ian Schmehl Vice President of Sales, Service and Digital Operations, AT&T Inc, Karen Mitchell Senior Director of Service Enablement, Marriott International Date and Time: On Monday June 08, 2020 at 9:00 am (ends Tuesday June 09, 2020 at 5:00 pm) Venue Details: San Diego Mission Bay Resort, 1775 East Mission Bay Drive, San Diego, CA, 92109, United States