Gain understanding of why quality is important to your daily work. Clarify your role in addressing quality gaps affecting customers and patients by recognizing the elements of a patient safety program. Understand how patient experience is key to quality and recognize tools and resources to improve quality. Apply quality improvement frameworks resulting in safe, timely, efficient, effective, equitable and patient-centered services. This course is geared toward organizations, health care teams, physicians, health care providers, and non-clinical staff. Claim up to 1.50 AMA PRA Category 1 Creditâ„¢. Let Mayo Clinic CME be your one stop for high-quality, trusted, live, online, and podcast professional education. Date and Time: On Thursday August 02, 2019 at 5:00 am (ends Tuesday September 21, 2021 at 11:00 pm) Venue Details: Mayo Clinic College of Medicine and Science, 200 1st Street Southwest, Rochester, 55905, United States