Gainsight CPO on Building Subscription-Based Products

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Products That Count is a community of product managers and innovators. If you want to be the first to hear about new programs, sign up for our newsletter at productsthatcount.com TOPIC: Gainsight CPO on Building Subscription-Based Products. What does it take to build products customers pay for forever? "A focus on keeping existing customers versus winning new ones," says Gainsight CPO Karl Rumelhart. Products designed for subscription need low churn and high net retention. They also need to meet the needs of another internal constituency: Customer Success Managers, in addition to Sales and Support. Rumelhart describes what product managers need to know about subscription models and how to approach gathering input and prioritizing against those tradeoffs. He also reveals how to make Customer Success Managers a key asset for the product team. About the Speaker: Karl Rumelhart is the Chief Product Officer at Gainsight. Karl is responsible for the product roadmap for Gainsight’s customer success platform. Karl has held senior product and marketing roles at VMware, leading product management for VirtualCenter and driving the acquisition of SpringSource. Karl has also run product teams at Jive and predictive analytics at Infer. Prior to his software career, Karl was an academic mathematician, lecturing at Stanford University after receiving a Ph.D. from Harvard University. AGENDA6:50pm: Doors Open7:30pm: Welcome & Introductions7:35pm: Session Begins (7.45pm: doors close)8:20pm: Shoutouts8:25pm: Networking & Fun9:00pm: Event Ends PERKS & HAPPINESSFree beer & yummy pizzas! We also share discounts and freebies in our newsletter.Products That Count is a non-profit organization. If for any reason you can't make it to our event or didn't like it, email us and we'll be happy to refund your money. Please try to do it early so that someone on the waitlist can take your spot. Note: we reserve the right to share attendee information with our partners. Venue Details: eBay Headquarters, 2065 Hamilton Avenue, San Jose 95125, United States. Time: 7:00 pm - 9:00 pm. Category: Classes / Courses | Professional Training | Meetup & Networking | Startups. Sub-Categories:Conferences | Engineering & Technology | Technology,Classes / Courses | Professional Training | Meetup & Networking. Artists / Speakers: Karl Rumelhart. Tickets: https://go.evvnt.com/272407-2?pid=5569 Prices:Early bird: USD 23.16,General: USD 28.45.