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Future Contact Centres Sydney 2019 Conference

Future Contact Centres Sydney 2019 Conference

Date of beginning

Tuesday, 04 June 2019


2 days






Kye Ling Gan


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Future Contact Centres 2019 is about delivering happiness to your customers. Speed, accuracy and convenience are what gives your organisation a competitive advantage. With customers demanding a faster and more integrated level of service, the entire contact function has been uprooted to deliver more diverse and engaging omni-chanel experiences. Future Contact Centres is Sydney's premier event connecting executive-level Contact Centre experts to hone in on technology and create the 'new normal' in contact centre excellence. Examining diversified channels, a new criteria for talent, customer data, AI and other emerging technologies this event will make sure you exceed expectations of tomorrow's customer. 30+ Speakers | 120+ Attendees | New Contacts Guaranteed Confirmed Speakers Include: International) Raj Chaudhuri, Director, Global Servicing Network, American Express(International) Harpreet Singh Ghai, Consumer Relations Director, GSKMoses Thangasamy, Director Customer Strategy, IAGChris Barnes, Head of Consumer Service, National Australia BankNigel Hawtin, Head of Short Tail Claims Delivery and Performance, QBE InsuranceMichelle Shiers, Complex Customer Care Lead, TelstraSam Youssif, Director, Digital Customer Experience, Schneider ElectricRenzo Urzua, Global Contact Centre Management Trainer, MasterCardLuke Jamieson, Head of Service Centre, First State SuperMiles Williams, General Manager, Customer Growth, BupaRod Netterfield, GM, Change and Customer Experience, Auto & GeneralDonna Hole, VP Services, hipagesCatherine Payne, Executive Director Digital and Customer Communications, Department of Environment, Land, Water and Planning   On Tuesday June 04, 2019 at 9:00 am (ends Wednesday June 05, 2019 at 4:00 pm)   Venue details:Dockside, Cockle Bay Wharf, 201 Sussex Street, Sydney, 2000, Australia   Price:Special End-User Discounted Pricing (Valid until 1st March): AUD 1950.0,Special End-User Discounted Pricing (Valid until 29th March): AUD 2050.0,Special End-User Discounted Pricing (Valid until 26th April): AUD 2150.0,Special End-User Discounted Pricing (Valid until 17th May): AUD 2250.0,Special End-User Discounted Pricing : AUD 2350.0