CX SF 2018

Memo

As a CX professional, you know that improving CX improves profitability and affects both top-line and bottom-line growth. But great CX is still extremely rare. Less than 18% of US brands provided good or excellent CX in 2016.While companies are evolving their digital CX — and making strides to sharpen their focus on experiences rooted in customer-centric innovation — there is still work to be done to ensure that CX actually improves. To succeed with digital experiences, companies must shift their focus from technology to the humans who use it. This year at CX SF 2018, we will provide actionable insights on CX trends that will affect your customer loyalty and help you build a competitive advantage. Join Forrester analysts and industry experts from Google, HelloFresh, and The Cosmopolitan of Las Vegas in San Francisco this October 2-3 as we explore how and why your CX strategy should move from connected to continuous across digital and physical platforms. URL:Tickets: https://go.evvnt.com/245766-0?pid=5198 Time: 9:00 am to 4:30 pm Speakers: Chris Messina, Product Designer, Technologist, and Inventor of the #hashtag, Sebastian Reichelt, Senior Director of Personalization, HelloFresh, Mami Peers, Vice President, Digital Marketing, The Cosmopolitan of Las Vegas Venue Details: Hilton San Francisco Union Square, 333 O'Farrell Street, San Francisco, 94102, United States