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Customer Service Course - 22nd September 2021 - Impact Factory London

Customer Service Course - 22nd September 2021 - Impact Factory London


Date of beginning

Wednesday, 22 September 2021


1 day




United Kingdom


Deborah Kinsella


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This customer service course is for, whether face to face, over the phone or electronically. It is designed to help you manage your own feelings and behaviour while looking after your customers. It will build your confidence and enable you to manage customer expectations, handle difficult customers and make the most of every customer contact. You'll gain the skills you need to and we'll teach you how to take care of yourself and feel confident in any customer situation. We believe this is one of the best and most effective customer service courses in the UK! Course Objectives: * Defining Good Customer Service* Finding the "Human Moment"* Gaining Confidence* Delivering a Positive Experience* Advanced Listening and Responding* Building Customer Loyalty* Personalising Customer Relationships* Difficult, Rude or Indifferent Customers* Using Empathy to Manage Complaints* Make the Customer’s View Work for You* Caring for Yourself What Our Delegates Say: “This has to be the best customer services training I have ever attended. The course was made fun and I felt comfortable enough to participate and enjoyed it. I thought it would have been boring, but the scenarios and role play implemented the learning process.” NHS Brent - Customer Service Training Course Excellent course! It was structured to include all the attendees but also to give each one of us individual and constructive feedback. I came away with positive suggestions which I am endeavouring to apply to both my work and personal life." Charlotte Arimatsu - Head Nurse - The Village Vet Group Booking Brochure YouTube Facebook Twitter LinkedIn Inquiries  Price:One Day Course GBP 495.00 Category: Classes / Courses | Professional Training | Classes, Courses & Workshops Time: On Wednesday September 22, 2021 at 10:00 am - 5:00 pm Venue details: Impact Factory | Professional Development | Training and Courses, 52 Upper Street, Greater London, N1 0QH, United Kingdom