Creating an Extraordinary Patient Experience in Your Practice

Memo

That is why getting the proper training for every employee from the receptionist to the medical assistant, to the provider to the billing department all matters. Everyone needs to understand that the patient experience is crucial to the success of your practice. You can no longer depend on using “common sense” in how to treat patients. You need a structure or system which creates consistent behavior and allows for accountability. And you need everyone from the top to the bottom to buy into this concept and to demonstrate these behaviors. This complimentary workshop will give you practical and easy-to-implement tools to raise patient satisfaction by all employees in all areas of your practice. What do we mean by patient experience and what do patients really want? Understanding Customer Service Statistics What are Patient Experience Protocols and why should we use them? Empathy - what it is and how to use it How to Deal with Difficult Patients Telephone Etiquette Managing Emotions and Thriving under Pressure Price:General Admission: USD 0.0 Speaker: Barbara Khozam Time: 11:00 am - 12:00 pm