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Chief Customer Officer New Zealand Conference

Chief Customer Officer New Zealand Conference

Date of beginning

Tuesday, 03 November 2020


1 day




New Zealand


Kye Ling Gan


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Navigating your customers through the post-COVID recovery presents a mix of once in a lifetime challenges and opportunities. Where are your opportunities to earn loyalty? To what extent will digital play a more important role in organisations? How do CX and digital leaders support organisations during a crisis? We are delighted to present to you the 3rd Annual Chief Customer Officer New Zealand - the country’s premier customer experience event. It creates new conversations between customer experience leaders on vital focus areas, including customer centered transformation, digital transformation, capturing customer emotionally, sustaining a customer-centric culture and introducing AI and emerging technology in the drive to satisfy tomorrow’s customer. Our Expert Speaker line-up includes: • Lance Gruner, Executive Vice President - Global Customer Care, Mastercard (USA) • Phillipa Cameron, Chief Customer Officer, Stuff NZ • Emma Powell, Chief Customer Officer, Accident Compensation Corporation • Sharron Botica, Chief Customer Officer, AIA • Natalie Burrows, General Manager, Customer Products and Ecommerce Services, Digital, Air New Zealand • Belinda Lush, General Manager - Digital Customer, NZME • Chris Wong, Lending and CX Lead, NZHL • Jody Bews-Hair, Head of Customer Experience, Southern Cross Health Society • Briana Millar, Customer Experience Manager, Tonkin + Taylor • Michael McGlynn, Head of Marketing and Communications, Tonkin + Taylor • Marcus Wild, Chief Marketing Officer, Fisher Funds • Carly Irving, Executive General Manager, Yurika • Jonathan Waecker, Chief Customer Officer, The Warehouse • Liza McNally, Chief Marketing Officer, SKYCITY Entertainment Group Limited • Jessica Venning-Bryan, Chief Marketing Officer, Flux Federation • Terri Carajannis, Chief Digital Officer, Harrison Grierson • Brendan Jarvis, Managing Director, The Space Inbetween • Ella Obreja, Head of Data and Customer Experience, Paymark • Jane Anthony, Chief Customer Officer, Z Energy NZ Key themes for 2020: • CUSTOMER EXPERIENCE IN A POST-COVID WORLD • THE CHALLENGE OF ‘HOW’ • WHAT CUSTOMERS WANT FROM BRANDS IN 2020 • DEMONSTRATING CX ROI • ACHIEVING SUSTAINABLE, LONG TERM RESULTS • THE ACCELERATION OF DIGITAL TRANSFORMATION IN THE POST-COVID ENVIRONMENT • CAPTURING CUSTOMERS EMOTIONALLY IN A DIGITAL WORLD Prices:End User Pricing From: NZD 1000.0Vendor Pricing From: NZD 1600.0 Time: 9:00 am - 5:00 pm Venue details: Hilton Auckland, 147 Quay Street, Auckland, 1010, New Zealand