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Chief Customer Officer Melbourne

Chief Customer Officer Melbourne

Date of beginning

Tuesday, 28 April 2020


2 days






Eduardo Magalhaes


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Connecting You to What's Next in CX Customers now expect a certain level of experience as they move throughout their day: Fast, frictionless, personalised. Companies are no longer just competing with their competitors, but with the likes of Uber and Amazon, to deliver brilliant customer experiences. Boasting Australia’s largest ever line up of C-suite customer executives, Chief Customer Officer Melbourne is back for 2020 taking you through the strategic roadmap for the new age of customer experience. Key Themes for 2020: THE CHALLENGE OF ‘HOW’: The nuts and bolts of how practitioners executed their CX transformation strategy, what it actually took to resource the implementation, and how they measured the results. DEMONSTRATING CX ROI: How to measure and demonstrate to your stakeholders the impact of customer projects on the business bottom line. EMPLOYEE EXPERIENCE: How to ensure you CX strategy is supported throughout the organisation. ACHIEVING SUSTAINABLE, LONG TERM RESULTS: How organisations, with varying resources, actually managed a successful execution of a transformation strategy, and what their results were months / years later. DATA and INSIGHTS: Design human-centred experiences and actually meet customers' changing needs. CAPTURING CUSTOMERS EMOTIONALLY IN A DIGITAL WORLD: Taking personalisation to the next level - brand loyalty and love. With over 40+ C-Suite Speaker confirmed here is a sneak peek: • Catriona Larritt, Group Chief Customer Officer, Jetstar• Maria Loyez, Chief Customer Officer, Volt Bank• Troy Barnes, Chief Customer Officer, Pizza Hut Asia Pacific• Todd Stevenson, Chief Customer Officer, Colonial First State• Rachel Hamlen, Head of Customer Experience, FairVine• Ingrid Purcell, Chief Experience Officer, ME Bank• James Coyle, Chief Customer Officer, SuperEd• Liz Fowler, Head of Strategy and Customer Experience, Aussie URLs:Tickets: Prices:End-User Pricing from: AUD 2150.0,Vendor Pricing From: AUD 3150.0 Time: 9:00 am to 5:00 pm Venue Details: Pullman on the Park, 192 Wellington Parade, Melbourne, VIC, 3002, Australia