The Customer Service and Experience Summit Europe

Memo

Customer Service And Experience Summit Europe



18-19 September 2018, London | http://events.incite-group.com/europecs/?utm_source=Evvnt&utm_medium=Event+Listing&utm_campaign=4977



The Customer Service Summit is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to advance customer support through AI, self-service, social customer care, multichannel integration, automation, empowered agents and more.



Topics include:



Customer Experience: Align support across your departments, streamline service and create a customer centric organisation

New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies

Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions

Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering

Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback



Find out more here: http://events.incite-group.com/europecs/?utm_source=Evvnt&utm_medium=Event+Listing&utm_campaign=4977



URL:

Tickets: https://go.evvnt.com/227683-1?pid=5569



Prices:

Economy Pass: GBP 995.0.

Standard Pass: GBP 1195.0.

Executive Pass: GBP 1295.0.



Time: 9:00 am to 6:00 pm.



Venue Details:

Grange Tower Bridge Hotel, 45 Prescot Street, Greater London, E1 8GP, United Kingdom