Reuters Events: Customer Service and Experience EAST 2025

Memo

Success lies not in futuristic concepts, but in practical solutions that deliver measurable outcomes. Customer Service and Experience East is the place senior service and experience leaders meet to talk openly, deeply and honestly to transform their CX playbook. Here you will unlock new efficiencies, enhance customer experience, and ultimately drive business growth beyond 2025. This event isn't about vague futurism - it's about concrete, implementable strategies that will solidify the value of CX   URLs:Tickets: https://go.evvnt.com/3100681-1?pid=5569 LinkedIn: https://go.evvnt.com/3100681-3?pid=5569  Date and Time: Tue, 04 Nov 2025 08:00 - Wed, 05 Nov 2025 17:00 Venue details: New York Marriott at the Brooklyn Bridge, 333 Adams Street, Brooklyn, New York, 11201, United States Prices:END USER: Individual Attendance: USD 1999.00,END USER: Group of 2 Attendees: USD 3798.00,END USER: Group of 3 Attendees: USD 5397.00,END USER: Group of 4 Attendees: USD 6397.00,SOLUTION PROVIDER: Individual Attendance: USD 3499.00,SOLUTION PROVIDER: Group of 2 Attendees: USD 6648.00,SOLUTION PROVIDER: Group of 3 Attendees: USD 9447.00,SOLUTION PROVIDER: Group of 4 Attendees: USD 11617.00 Speakers: Kevin Vasconi, Chief Digital and Technology Officer, Papa Johns, Gill Haus, CIO at JPMorganChase, Jaime Hodari, Chief Commercial Officer and CEO, Building operations and Experience, CBRE, Justin Skelton, Chief Information Officer, Dine Brands, Shu Roy, Chief Customer Officer, Altice USA, Raj Sheshadir, Chief Commercial Payments Officer, Mastercard, Sharon Scanlon, SVP group protection product, workplace solutions marketing and customer experience, Lincoln financial, Cristina Marinucci, VP Global Growth and Omni Commercial Insights, Mondelez International, Ryan Bartell, VP, Strategy, business analytics and consumer insights, IHOP, Heather Bissell, VP Customer Care and Fraud, Nordstrom, Brindha Sridhar, VP Customer Experience Strategy, Metro Plus Health, Chris Chaten, Senior Director, Digital client experience, First Citizens Bank, Paul Sterngold, Senior Director of Customer Service and Quality, Harman International, Kara Cartin, Director, Customer Experience and Loyalty, Volkswagen of America, Inc