Chief Customer Officer Sydney

Memo

As CX continues to drive more and more C-Suite decisions, those in charge of strategy and execution are continuously tasked to innovate in order to keep pace with the ever-changing world of customer expectations and interactions. Through immersive and interactive formats you'll discover how other organisations are tackling high-priority challenges including Proving ROI, Employee Experience, Customer Centricity, Artificial Intelligence, Digital CX and Data Analytics. WHAT'S NEW FOR 2018? LARGEST EVER SPEAKER PANEL: Engage with 60+ leading minds in CX today. MORE STRUCTURED NETWORKING OPPORTUNITIES: We have incorporated more interactive networking across the agenda with speed networking, meet the speakers lounge, discussion groups and roundtables. AUDIENCE LED C-SUITE QandA SESSIONS: This is where it gets interesting - we give attendees the chance to lead our CCO’s and CDO’s panels, directing the flow of the conversation, and getting all their unanswered questions addressed by our expert panel members. 17 NARRATIVE DRIVEN CASE STUDIES: We’ve all heard of death by powerpoint. Now we bring you our narrative-driven case studies, where speakers will provide insights into their organisation’s CX journey, highlighting the pitfalls and strategies in overcoming them. 3 DEDICATED TRACKS:Tailor your own agenda depending on where you are in your organisations transformation journey. Each track will be comprised of focused discussion groups and in-depth Case Studies. Track A: ROI and METRICS.Track B: DIGITAL CX .Track C: DATA and INSIGHTS.   URL: Tickets: https://go.evvnt.com/247880-0?pid=5569   Prices:Full Conference Access - SAVE $400 off the standard $2,299 price if you register by 20 July: AUD 1899.0,Full Conference Access - SAVE $300 off the standard $2,299 price if you register by 17 August: AUD 1999.0,Full Conference Access - SAVE $200 off the standard $2,299 price if you register by 14 September: AUD 2099.0,Full Conference Access - SAVE $100 off the standard $2,299 price if you register by 12 October: AUD 2199.0.Full Conference Access - Final Rate: AUD 2299.0 Time: 8:00 am to 5:00 pm. Venue details: Swissôtel Sydney, 68 Market Street, Sydney, 2000, Australia