Conference: Customer Experience in Aged Care

Name of conference  Customer Experience in Aged Care 
Abbreviation  CEIAC 
  • Economy/Marketing
Date of beginning  2018-05-22 
City  Sydney 
Country  Australia 
Contact  Criterion Conferences 
Deadline for abstract  2018-05-22 
Expected participants 
Memo  Customer experience is critical for providers looking to differentiate themselves in an increasingly competitive market. From marketing to admissions to care workers, every customer touchpoint will need to become seamless and consistent to retain current consumers and attract new ones. Become proactive at the Customer Experience in Aged Care conference. Better understand your customer through journey mapping and leverage data analytics to continually improve customer experience at every touchpoint and drive long term business outcomes. Topics to be explored: - Applying data analytics to measure customer experience and continually drive improvement across all customer touch points - Retaining customers and building a pipeline through ongoing client relationships - Promoting your public brand identity and aligning external brand with the perception of internal stakeholders - The future role of reviewer, rating and aggregator sites and the impact on customer experience - Driving and sustaining long term culture change for a customer centric workforce This event will be attracting: Senior Executives, General Managers and Directors from Home, Community and Residential Care providers with responsibilities for: - Customer Experience - Customer Service - Client Engagement - Marketing and Communications - Human Resources - Strategy and Operations Urls: Brochure: Booking: Price Standard Delegate Rates : AUD 2599.00 Commercial Solutions Provider : AUD 3799.00 Speakers: Anna McEwen, Nicola Reynolds, Erryn Schettino, Alan Lilly Category: Conferences Venue details: SMC Conference and Function Centre, 66 Goulburn Street, Sydney, NSW,2000, Australia on Tuesday May 22, 2018 at 8:00 am (ends Wednesday May 23, 2018 at 4:40 pm)